Literature review of older adult involvement in the service delivery quality monitoring process
Given the emphasis on patient satisfaction as a quality indicator in health care, it is considered an important outcome measure. How and when such a measure is undertaken influences how patients and their families respond. Some patients and families find it difficult to know how service decisions ar...
| Main Authors: | , |
|---|---|
| Format: | Others |
| Published: |
AUT University,
2011-10-13T19:46:18Z.
|
| Subjects: | |
| Online Access: | Get fulltext |