Linguistic aspects in asymmetrical institutional interaction: Call center case
In institutional communications, the roles of participants were determined by institutional frame, and distribution of interactional power was asymmetrical. This work investigates by a case study if interaction between the call center operators and clients can have asymmetrical features. Turn ta...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Institute of Ethnography, SASA, Belgrade
2011-01-01
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| Series: | Glasnik Etnografskog Instituta SANU |
| Subjects: | |
| Online Access: | http://www.doiserbia.nb.rs/img/doi/0350-0861/2011/0350-08611102191K.pdf |