A Model for The Measurement of Productivity in the Public Sector of Iran
The purpose of this article is to design a model for measuring productivity in the Public sector . To this end both effectiveness and efficiency are considered. The measurement of effectiveness focus on four dimention ; service delivering to client, citizen satisfaction, improvement of society?s co...
| Main Authors: | , |
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| Format: | Article |
| Language: | fas |
| Published: |
University of Tehran
2010-03-01
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| Series: | مدیریت دولتی |
| Subjects: | |
| Online Access: | https://jipa.ut.ac.ir/article_21110_5a469734345c6fcbfb2a967a205a4ef7.pdf |
| Summary: | The purpose of this article is to design a model for measuring productivity in the Public sector . To this end both effectiveness and efficiency are considered. The measurement of effectiveness focus on four dimention ; service delivering to client, citizen satisfaction, improvement of society?s conditions and undesired outcomes of service delivery . We used Delphi methods to define the effectiveness and efficiency indicators . In order to select experts, Snow ball sampling was applied. AHP method was conducted to determind importance factors and priority of each indicators . The model was tested in three public organization ; hospitals, banks and police stations . Finally the last model was designed by four section combination and separation of public and special indicators . Definding of the research suggest that the model could be used in different interval of future . |
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| ISSN: | 2008-5877 2423-5342 |