| Summary: | This paper assesses the success of an innovative national e-participation project in Estonia. To carry out this task, the paper combines quantitative (aggregate user data, content analysis via tagging) and qualitative (individual user survey and interviews with public officials) data analysis. The analysis is conducted with two principal research objectives in mind. Firstly, to explain how e-participation has fared in Estonia, both in terms of citizen mobilization and government responses. The second goal is to evaluate a series of procedural and technological changes for enhancing e-participation. The Estonian case provides ample lessons for ensuring that e-participation in practice can better meet the expectations of users and government officials alike.
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