The Effect of Service Quality and Tax Sanctions on Service Satisfaction

The Effect of Service Quality and Tax Sanctions on Service Satisfaction

This study aimed to analyze the effect of service quality and tax sanctions on service satisfaction and its implementation on compliance to pay personal vehicle tax. This study uses Structural Equation Modeling (SEM) as tools of analysis. The result shows that service quality affects service satisfa...

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Bibliographic Details
Main Authors: Hendra Hadiwijaya, F. Febrianty
Format: Article
Language:English
Published: Universitas Islam Negeri Syarif Hidayatullah Jakarta 2019-09-01
Series:Etikonomi
Subjects:
service quality
tax sanction
service satisfaction
tax payable compliance
Online Access:http://journal.uinjkt.ac.id/index.php/etikonomi/article/view/7428

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