Towards the Control and Prevention of Waste in IT Service Operation Using Fuzzy Logic: Focus in Incident Management Process
All production lines are continuously confronted with the phenomenon of waste, especially in IT operations. A waste is assessed in terms of the required resources and the cost employed to solve the problem behind it. Eliminating the waste in daily operations is essential to improve IT service manage...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
University of Zagreb Faculty of Electrical Engineering and Computing
2019-01-01
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| Series: | Journal of Computing and Information Technology |
| Subjects: | |
| Online Access: | https://hrcak.srce.hr/file/345604 |