Monitoring Customer Perceived Service Quality and Satisfaction during the Construction Process
Service quality has been studied across many construction related disciplines but little has been done concerning how it effects customer satisfaction during the day-to-day dynamics of onsite construction services. The research explores this setting in Australian housing construction projects. A hi...
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| Format: | Article |
| Language: | English |
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UTS ePRESS
2015-03-01
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| Series: | Construction Economics and Building |
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| Online Access: | https://learning-analytics.info/journals/index.php/AJCEB/article/view/4172 |