Pengaruh kualitas pelayanan penyebrangan terhadap kepuasan pengguna jasa kapal di Pelabuhan Ujung-kamal PT. Asdp Indonesia Ferry (Persero) Cabang Surabaya
This study aims to meet and analyze how much influence the quality of service to the level of satisfaction perceived consumer service users aboard PT.ASDP Indonesia Ferry (persero) Surabaya Branch. Methods used in this study are observation, interviews, questionnaires, sampling methods used Is a Sim...
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| Format: | Article |
| Language: | Indonesian |
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Universitas PGRI Madiun
2017-08-01
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| Series: | EQUILIBRIUM: Jurnal Ilmiah Ekonomi dan Pembelajarannya |
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| Online Access: | http://e-journal.unipma.ac.id/index.php/equilibrium/article/view/1542 |