Assessment of critical success factors of business process re-engineering in the Nigerian oil and gas industry

Business Process Re-engineering (BPR) is defined as the critical analysis and radical redesign of existing business processes to achieve breakthrough improvements in performance measures like cost, quality, speed, profitability and services. The purpose of this paper is to identify the critical succ...

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Main Authors: U. O. Asikhia, D. O. Awolusi
Format: Article
Language:English
Published: AOSIS 2015-06-01
Series:South African Journal of Business Management
Online Access:https://sajbm.org/index.php/sajbm/article/view/87
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spelling doaj-fa340a27ddf341ba96002b5d5426adfc2021-03-02T10:02:44ZengAOSISSouth African Journal of Business Management2078-55852078-59762015-06-0146211410.4102/sajbm.v46i2.8773Assessment of critical success factors of business process re-engineering in the Nigerian oil and gas industryU. O. Asikhia0D. O. Awolusi1Department of Business Administration and Marketing, Babcock Business School, Babcock UniversityUniversity, Ilishan-Remo, Ogun StateBusiness Process Re-engineering (BPR) is defined as the critical analysis and radical redesign of existing business processes to achieve breakthrough improvements in performance measures like cost, quality, speed, profitability and services. The purpose of this paper is to identify the critical success factors of BPR implementation, to evaluate their effects on the primary measures as expressed by the operational performance and the secondary measures as expressed by the organizational performance, and to find out the effect of the operational performance on the organizational performance of Nigerian oil and gas companies. To achieve these objectives, an empirical study was conducted via the administration of 650 self-administered copies of questionnaire to a randomly selected senior and management staff of eight (8) re-engineered Oil and Gas Companies in Nigeria. Using the framework from Khong & Richardson (2003), factors manifesting operational performance and organizational performance were regressed on the Critical Success Factors (CSFs) manifesting successful BPR. Findings based on the survey revealed that successful BPR can positively affect both operational and organizational performance measures in the Nigerian oil and gas companies.https://sajbm.org/index.php/sajbm/article/view/87
collection DOAJ
language English
format Article
sources DOAJ
author U. O. Asikhia
D. O. Awolusi
spellingShingle U. O. Asikhia
D. O. Awolusi
Assessment of critical success factors of business process re-engineering in the Nigerian oil and gas industry
South African Journal of Business Management
author_facet U. O. Asikhia
D. O. Awolusi
author_sort U. O. Asikhia
title Assessment of critical success factors of business process re-engineering in the Nigerian oil and gas industry
title_short Assessment of critical success factors of business process re-engineering in the Nigerian oil and gas industry
title_full Assessment of critical success factors of business process re-engineering in the Nigerian oil and gas industry
title_fullStr Assessment of critical success factors of business process re-engineering in the Nigerian oil and gas industry
title_full_unstemmed Assessment of critical success factors of business process re-engineering in the Nigerian oil and gas industry
title_sort assessment of critical success factors of business process re-engineering in the nigerian oil and gas industry
publisher AOSIS
series South African Journal of Business Management
issn 2078-5585
2078-5976
publishDate 2015-06-01
description Business Process Re-engineering (BPR) is defined as the critical analysis and radical redesign of existing business processes to achieve breakthrough improvements in performance measures like cost, quality, speed, profitability and services. The purpose of this paper is to identify the critical success factors of BPR implementation, to evaluate their effects on the primary measures as expressed by the operational performance and the secondary measures as expressed by the organizational performance, and to find out the effect of the operational performance on the organizational performance of Nigerian oil and gas companies. To achieve these objectives, an empirical study was conducted via the administration of 650 self-administered copies of questionnaire to a randomly selected senior and management staff of eight (8) re-engineered Oil and Gas Companies in Nigeria. Using the framework from Khong & Richardson (2003), factors manifesting operational performance and organizational performance were regressed on the Critical Success Factors (CSFs) manifesting successful BPR. Findings based on the survey revealed that successful BPR can positively affect both operational and organizational performance measures in the Nigerian oil and gas companies.
url https://sajbm.org/index.php/sajbm/article/view/87
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AT doawolusi assessmentofcriticalsuccessfactorsofbusinessprocessreengineeringinthenigerianoilandgasindustry
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