Firms’ satisfaction with service quality of the HCM City Tax

• Main Authors: Lê Bảo Lâm, Trần Ngọc Tâm
• Format: Article
• Language: Vietnamese
• Published: TẠP CHÍ KHOA HỌC ĐẠI HỌC MỞ THÀNH PHỐ HỒ CHÍ MINH 2021-03-01
• Series: Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh - Kinh tế và Quản trị kinh doanh
• Subjects: thuế; doanh nghiệp; hài lòng về dịch vụ thuế; tp. hồ chí minh
• Online Access: https://journalofscience.ou.edu.vn/index.php/econ-vi/article/view/1095
• ISSN: 2734-9306; 2734-9578

Study of firms’ satisfaction with service quality of the HCM City Tax Department aims to identify factors that affect the satisfaction of the business, and to recommend policy implications to improve the service quality of the HCMC Tax Department and business satisfaction. With surveyed data of 317 firms, research results show that the firms’ satisfaction of service quality of the HCMC Tax Department is influenced by: (1) the empathy of tax civil servants; (2) the responsiveness; (3) the reliability; (4) the propaganda support; (5) parking service, and (6) the information provision