Software as a Service: an effective platform to deliver holistic Hotel Performance Management Systems

• Main Authors: Nuno Antonio, Francisco Serra
• Format: Article
• Language: English
• Published: University of the Algarve - ESGHT - CIEO 2018-01-01
• Series: Tourism & Management Studies
• Subjects: business intelligence; decision support systems; design science research; hospitality; performance management
• Online Access: https://tmstudies.net/index.php/ectms/article/view/1001/pdf_87

This study main objective was to assess the viability of development of a Performance Management (PM) system, delivered in the form of Software as a Service (SaaS), specific for the hospitality industry and to evaluate the benefits of its use. Software deployed in the cloud, delivered and licensed as a service, is becoming increasingly common and accepted in a business context. Although, Business Intelligence (BI) solutions are not usually distributed in the SaaS model, there are some examples that this is changing. To achieve the study objective, design science research methodology was employed in the development of a prototype. This prototype was deployed in four hotels and its results evaluated. Evaluation of the prototype was focused both on the system technical characteristics and business benefits. Results shown that hotels were very satisfied with the system and that building a prototype and making it available in the form of SaaS is a good solution to assess BI systems contribution to improve management performance.