PERSEPSI PASIEN DARI KUALITAS LAYANAN DAN LAYANAN YANG DIINGINKAN (GAP ANALYSIS) : STUDI PERBANDINGAN PADA RUMAH SAKIT UMUM PKU MUHAMMADIYAH DI BANTUL DAN YOGYAKARTA

PERSEPSI PASIEN DARI KUALITAS LAYANAN DAN LAYANAN YANG DIINGINKAN (GAP ANALYSIS) : STUDI PERBANDINGAN PADA RUMAH SAKIT UMUM PKU MUHAMMADIYAH DI BANTUL DAN YOGYAKARTA

This study examine about research atudy to compare service aualities in service company on hospitals, i.e., PKU Muhammadiyah Bantul hospital and PKU Muhmmadiyah Yogyakarta hospitals. The first research study, examine gap analysis (gap difference) between patient perception about PKU Muhmmadiyah Bant...

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Bibliographic Details
Main Author: Supripto Supripto
Format: Article
Language:Indonesian
Published: Universitas Muhammadiyah Magelang 2017-04-01
Series:Jurnal Analisis Bisnis Ekonomi
Subjects:
gap analysis
service quality
service value
Online Access:http://journal.ummgl.ac.id/index.php/bisnisekonomi/article/view/1854

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