Case study on the application of quality tools in service level Management

Bibliographic Details
Main Authors: Pedro Vieira Souza Santos, Thamires Camila Tavares de Oliveira
Format: Article
Language:English
Published: Institute of Technology and Education Galileo da Amazônia 2019-03-01
Series:ITEGAM-JETIA
Online Access:https://itegam-jetia.org/journal/index.php/jetia/article/view/313