Heterogeneous Hybrid Routing Rule for Call Centre Management using Multi-Agent Approach

Heterogeneous Hybrid Routing Rule for Call Centre Management using Multi-Agent Approach

Bibliographic Details
Main Author: Sophia Mughele
Format: Article
Language:English
Published: University of Sindh 2020-07-01
Series:University of Sindh Journal of Information and Communication Technology
Online Access:https://sujo.usindh.edu.pk/index.php/USJICT/article/view/1382
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spelling doaj-f75c6d3dd4084d68bf49b9fbe0723a1e2021-02-22T07:03:05ZengUniversity of SindhUniversity of Sindh Journal of Information and Communication Technology2521-55822523-12352020-07-01425866Heterogeneous Hybrid Routing Rule for Call Centre Management using Multi-Agent Approach Sophia Mughele0Delta State School of Marine Technology Burutu PMB 1060 Warrihttps://sujo.usindh.edu.pk/index.php/USJICT/article/view/1382
collection DOAJ
language English
format Article
sources DOAJ
author Sophia Mughele
spellingShingle Sophia Mughele
Heterogeneous Hybrid Routing Rule for Call Centre Management using Multi-Agent Approach
University of Sindh Journal of Information and Communication Technology
author_facet Sophia Mughele
author_sort Sophia Mughele
title Heterogeneous Hybrid Routing Rule for Call Centre Management using Multi-Agent Approach
title_short Heterogeneous Hybrid Routing Rule for Call Centre Management using Multi-Agent Approach
title_full Heterogeneous Hybrid Routing Rule for Call Centre Management using Multi-Agent Approach
title_fullStr Heterogeneous Hybrid Routing Rule for Call Centre Management using Multi-Agent Approach
title_full_unstemmed Heterogeneous Hybrid Routing Rule for Call Centre Management using Multi-Agent Approach
title_sort heterogeneous hybrid routing rule for call centre management using multi-agent approach
publisher University of Sindh
series University of Sindh Journal of Information and Communication Technology
issn 2521-5582
2523-1235
publishDate 2020-07-01
url https://sujo.usindh.edu.pk/index.php/USJICT/article/view/1382
work_keys_str_mv AT sophiamughele heterogeneoushybridroutingruleforcallcentremanagementusingmultiagentapproach
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