Analysis of the evolution of after sales and post-consumption reverse logistics actions by the brazilian electricity sector in 2009 to 2011

• Main Authors: Jessica Oliveira Sousa, Rosângela Venâncio Nunes, Charles Washington Costa de Assis, Nayana de Almeida Adriano, Rita de Cássia Fonseca
• Format: Article
• Language: English
• Published: Universidade Estadual Paulista 2014-12-01
• Series: GEPROS: Gestão da Produção, Operações e Sistemas
• Subjects: Disclosure. Reverse Logistics aftermarket. Reverse Logistics post-consumer. Brazilian Electricity Sector
• Online Access: http://revista.feb.unesp.br/index.php/gepros/article/view/1127/609

This study analyzes the evolution of of post-consumer reverse logistics actions by the Brazilian electric power sector in 2009 to 2011. The approach includes literature review, exploratory, descriptive, quantitative and qualitative research. In this study, a sample of 15 companies in the Brazilian energy sector were selected, based on content analysis of sustainability reports extracted from the company websites in 2009 to 2011. After collecting the data, 48 indicators were analyzed in the reports. Based on the scores, a comparative analysis between levels of disclosure of reverse logistics was performed. The 15 companies analyzed revealed the presence of reverse logistics actions in 2011, showing an overall result in the course of three years. Among the sectors presented, distribution achieved greater prominence in 2011, with an increase in the presence of post-consumption indicators, showing a great result.