Modern world trends in the service sphere and their influence on the public services system

• Main Author: T. V. Serohina
• Format: Article
• Language: Russian
• Published: Grani 2018-09-01
• Series: Aspekti Publìčnogo Upravlìnnâ
• Subjects: service sector; sector of the economy; social needs; externalization of services; information technology; processes of globalization; transnational corporations
• Online Access: https://aspects.org.ua/index.php/journal/article/view/434
• ISSN: 2311-6420; 2413-8231

The article is devoted to the study of the development of the service sector among other sectors of the economy. The social way of the vast majority of human history has not relied on the service sector, traditionally the leading role was played by sectors related to the extraction of natural raw materials, the production of products of agriculture and forestry, fishing, etc. According to the so-called three-sectoral model of the economy, these industries were the primary sector of the economy. However, during the transition of society to the post-industrial period, there was a sharp change in the correlation of the share of services in comparison with the share that accounted for the share of production. It was found out that the basis of these processes lay first of all changes in the system of social needs. It is disclosed that for today the proper level of the process of commodity production can be provided only with the involvement of certain types of services. This process is called externalization of services. This allows the production facilities to optimize their activities, in particular, by attracting legal, accounting, logistics services, etc. It has been established that the efficiency of a modern economy depends to a large extent on the integration of the sphere of services with the sphere of material production. It is revealed that the development of the infrastructure of the newest communication technologies today serves as a guarantee of success in realization of new opportunities in the market of services. In particular, in today’s conditions there is a rapid development of those services, for which the personal contact between the service provider and the recipient is not obligatory, since the process can take place in a remote mode. The influence of global changes on the subjects of natural monopolies is evaluated, as the development of technologies creates the preconditions for attracting to the markets alternative providers of services. Particular attention is paid to transnational companies that have an impact on the globalization of the services sector in an effort to eliminate barriers to scale up their activities. Trends in the service sector in general will inevitably affect the functioning of the public service delivery system.