| Summary: | The study examined the effectiveness of a community-operated land record system (CRS), a product of an evolutionary information system planning approach under hybrid governance arrangements in Monwabisi Park informal settlement in Cape Town. To structure the analysis, the authors adapted an analytical framework for analysing land registration effectiveness to community records systems. It serves as a tool for analysing, designing and managing similar information systems. The CRS is an element of a participatory planning and development project involving a triad: (a) community-based organisations (CBOs); (b) a non-governmental organisation (NGO), which has acted as a change agent, facilitator and resource provider; and (c) the City of Cape Town. The hybrid governance institutions comprised a set of local community and government protocols. Of further significance are the organisational cultures of the CBOs, and the NGO’s information system team differs markedly from that of most land registries. The researchers examined the CRS database and operations management, interviewed key-informants and interviewed shack residents door-to-door. The CRS was effective because residents used it and largely adhered to the associated documented community protocols to defend their tenure and to effect transactions in shacks. Further contributors were the NGO and CBOs continually managed the institutional and leadership dynamics relevant to the CRS, factors often ignored in similar projects.
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