A Study on Satisfaction of Elderly Care Service Quality Based on Different Groups: Taking the Monitoring Data of Liaoning Province as an Example

• Main Authors: Liao Jingxing, Feng Lei, Huang Juxiu
• Format: Article
• Language: English
• Published: EDP Sciences 2021-01-01
• Series: SHS Web of Conferences
• Subjects: public service; quality monitoring; investigation and analysis
• Online Access: https://www.shs-conferences.org/articles/shsconf/pdf/2021/07/shsconf_iafsm2020_02003.pdf

The monitoring and analysis of the social public service quality is conducive to promoting the construction of a service-oriented government that the people are satisfied with. In this paper, the third-party quality monitoring is carried out in 14 cities in Liaoning Province from 11 public service areas, including residential environment, public transportation, infrastructure, medical and health care, public security, cultural and sports, compulsory education, elderly care service, employment service, social security and administrative convenience. The results show that the public's satisfaction with social security, compulsory education, residential environment, public security and employment service is low, which needs to be paid attention to and further improved by Liaoning provincial government.