| Summary: | Today, more things than people are connected to the Internet, more mobile than fixed broadband subscriptions are active and more than 50% of the world’s population lives in cities. Smartphones and the mobile services and apps that run on them have become the predominant interface between citizens and the so-called “Smart City”. This however, poses difficulties for cities and local governments that are faced with a plethora of new challenges in a changing public service context. This paper provides nine inhibiting and contributing factors that form initial steps in re-thinking what cities in general, and Brussels specifically, should focus on in their efforts to becoming “smarter”, with mobile as a key starting point.
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