How do different approaches to collective activity in service relations call into question the plurality of ergonomic activity models?
The aim of this paper is to show that the various characteristics of service relationships in public utilities and demands about them require careful thought concerning what we call “activity”. Following task analysis (nurses, office clerks, policemen, funeral directors, crèche, nurses, educators…)...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Association Recherche et Pratique sur les Activités
2007-04-01
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| Series: | Activités |
| Subjects: | |
| Online Access: | http://journals.openedition.org/activites/1429 |