Inpatients satisfaction with physician services in Khartoum State hospital wards, Sudan

• Main Author: Howeida H Abusalih
• Format: Article
• Language: English
• Published: Makhdoomi Printers 2016-01-01
• Series: Global Journal of Medicine and Public Health
• Subjects: Satisfaction; Inpatients
• Online Access: http://gjmedph.com/uploads/O2-Vo5No2.pdf

Background Patient satisfaction although it is an affective or emotional response to cognitive evaluation of the health care provider's performance during a health care visit is an important dimension in the quality of care as it is linked to treatment out come and health care seeking behavior . The objective of the current study was to assess inpatient satisfaction with physicians services in Khartoum state hospitals, Sudan. Methodology Descriptive cross sectional hospital based study was conducted at Khartoum state, 15 hospitals were chosen randomly and 645 inpatients were chosen using propionate size of admission rate. The structured questionnaire addressed three main components namely admission procedure, physician communication and care of the patients and satisfaction about waiting time. The study population consisted of all patients admitted as inpatient. Ethical Clearance was obtained from Khartoum State Ministry of Health Ethical Committee. Data was entered and analyzed using SPSS version 11 software. Results 86.6% of study population were satisfied about the admission procedure in the inpatient department. 62.4% of the study population were satisfied by the way physicians describes the medical condition to them. 66.2% of the study population stated that physicians approach was excellent. One forth the study population stated that the waiting time was long. Patients are more satisfied with the hospital than co-patient. 51.4% described it as excellent; only 42.2% of co-patients described it as excellent. Conclusion In patient Satisfaction for admission procedures was high. Satisfaction with physician was good in terms of interaction, description of the disease. General satisfaction with hospitals was high.