AN ANALYSIS OF THE SERVICES PROVIDED BY A TRANSPORT ENTERPRISE

• Main Authors: Zbigniew ŁUKASIK, Aldona KUŚMIŃSKA-FIJAŁKOWSKA, Sylwia OLSZAŃSKA
• Format: Article
• Language: English
• Published: Silesian University of Technology 2018-09-01
• Series: Scientific Journal of Silesian University of Technology. Series Transport
• Subjects: transport; monitoring system
• Online Access: http://sjsutst.polsl.pl/archives/2018/vol100/091_SJSUTST100_2018_Lukasik_KusminskaFijalkowska_Olszanska.pdf

The escalating globalization of the market, increased competitiveness and the necessity to intensify actions directed at an appropriate level of logistics customer service, as well as the growth in provided services, are the most important strategic decisions made by transport enterprises. The tendency of transport enterprises to ensure fluidity of supplies and reduce the costs of transport processes requires the use of innovative technologies, which allow companies to improve the control of transport services. Enterprises plan transport services to minimize the costs. Therefore, looking for and implementing new solutions, which have an impact on increasing the efficiency of transport processes, are driving forces for every transport company. In this article, the authors conducted an analysis of the process of providing transport services in a specific enterprise. The authors also show that transport processes may be improved through the implementation of innovative monitoring system