Exploring the relationship between service quality and customer satisfaction in Croatian hotel industry
Purpose – The purpose of the present study was to examine the relationship between service quality and customer satisfaction. The main objective was to discuss the impact of perceived service quality dimensions on customer satisfaction in the hotel industry in Croatia. Methodology – The data were c...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Faculty of tourism and hospitality management
2013-12-01
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| Series: | Tourism and Hospitality Management |
| Subjects: | |
| Online Access: | https://thm.fthm.hr/images/issues/vol19no2/1_Markovic_RasporJankovic |