QUEUING ANALYSIS OF CAR SERVICING CUSTOMERS USED SINGLE CHANNEL MODEL AND KENDALL'S NOTATION IN PT. ARMADA MOBIL PURWOKERTO

QUEUING ANALYSIS OF CAR SERVICING CUSTOMERS USED SINGLE CHANNEL MODEL AND KENDALL'S NOTATION IN PT. ARMADA MOBIL PURWOKERTO

This study aims to identify the customer’s problem queue, specify the model queue, the arrival and customer service frequency distributions at PT. Armada Mobil Purwokerto. Methods of the research conducted by observing and measuring directly the research object, the data from the study was calcul...

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Bibliographic Details
Main Authors: Tugiyono, Ida Betanursanti
Format: Article
Language:English
Published: Industrial Engineering Department Faculty of Industrial Technology Universitas Ahmad Dahlan 2013-04-01
Series:Spektrum Industri: Jurnal Ilmiah Pengetahuan dan Penerapan Teknik Industri
Subjects:
single channel
Poisson distribution
dan Kendall’s notation
Online Access:http://journal.uad.ac.id/index.php/Spektrum/article/view/1636/1134
Description
Summary:This study aims to identify the customer’s problem queue, specify the model queue, the arrival and customer service frequency distributions at PT. Armada Mobil Purwokerto. Methods of the research conducted by observing and measuring directly the research object, the data from the study was calculated according to the theory of queues. The result appropriate to single channel queuing model Poisson distribution of the arrivals, exponential distribution of the time service. The characteristized of Kendall’s notation is M/M/3/3/571.
ISSN:1693-6590
2442-2630

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