Automatically conducted learning from textually expressed vacationers’ opinions
The automatically conducted consumers’ opinions investigation is one of the most interesting potential applications of text analytics. In our study we perform a two steps procedure of learning from the textually expressed reviews concerning hotel services offered by a travel company. In the first st...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
EDP Sciences
2018-01-01
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| Series: | ITM Web of Conferences |
| Online Access: | https://doi.org/10.1051/itmconf/20182100024 |
| Summary: | The automatically conducted consumers’ opinions investigation is one of the most interesting potential applications of text analytics. In our study we perform a two steps procedure of learning from the textually expressed reviews concerning hotel services offered by a travel company. In the first stage we accomplish the necessary Extract-Transform-Load process utilizing one of the available web portals and required language resources. In the second stage each of the suitably pre-processed opinions is “linguistically evaluated”, which results in a vector of numeric indicators characterizing its sentiment. |
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| ISSN: | 2271-2097 |