Analysis of Customer Processes in a Mining Company

Analysis of Customer Processes in a Mining Company

The aim of the thesis was to analyze the customer processes in the company. With the help of PEST analysis we found out in which external environment the given company operates. We then analyzed the sales activities of our customers. The main outcome of this work was the elaboration of a SWOT analys...

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Main Authors: Domaracká Lucia, Shejbalová Muchová Mária, Tauš Peter, Taušová Marcela, Albert Marián
Format: Article
Language:English
Published: EDP Sciences 2019-01-01
Series:E3S Web of Conferences
Online Access:https://www.e3s-conferences.org/articles/e3sconf/pdf/2019/31/e3sconf_iims18_01004.pdf
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spelling doaj-ebc1a7dd2abb451981a2442d7319d1d32021-03-02T11:01:25ZengEDP SciencesE3S Web of Conferences2267-12422019-01-011050100410.1051/e3sconf/201910501004e3sconf_iims18_01004Analysis of Customer Processes in a Mining CompanyDomaracká Lucia0Shejbalová Muchová Mária1Tauš Peter2Taušová Marcela3Albert Marián4Faculty of Mining, Ecology, Process Control and GeotechnologiesFaculty of Mining, Ecology, Process Control and GeotechnologiesFaculty of Mining, Ecology, Process Control and GeotechnologiesFaculty of Mining, Ecology, Process Control and GeotechnologiesFaculty of Mining, Ecology, Process Control and GeotechnologiesThe aim of the thesis was to analyze the customer processes in the company. With the help of PEST analysis we found out in which external environment the given company operates. We then analyzed the sales activities of our customers. The main outcome of this work was the elaboration of a SWOT analysis, which showed us the strengths and weaknesses of the company and also the opportunities and threats that come from its external environment. The result of the analyzes was a proposal in the form of a review of its status and recommendations for its further development in the sector under review, which could be adapted to its changes.https://www.e3s-conferences.org/articles/e3sconf/pdf/2019/31/e3sconf_iims18_01004.pdf
collection DOAJ
language English
format Article
sources DOAJ
author Domaracká Lucia
Shejbalová Muchová Mária
Tauš Peter
Taušová Marcela
Albert Marián
spellingShingle Domaracká Lucia
Shejbalová Muchová Mária
Tauš Peter
Taušová Marcela
Albert Marián
Analysis of Customer Processes in a Mining Company
E3S Web of Conferences
author_facet Domaracká Lucia
Shejbalová Muchová Mária
Tauš Peter
Taušová Marcela
Albert Marián
author_sort Domaracká Lucia
title Analysis of Customer Processes in a Mining Company
title_short Analysis of Customer Processes in a Mining Company
title_full Analysis of Customer Processes in a Mining Company
title_fullStr Analysis of Customer Processes in a Mining Company
title_full_unstemmed Analysis of Customer Processes in a Mining Company
title_sort analysis of customer processes in a mining company
publisher EDP Sciences
series E3S Web of Conferences
issn 2267-1242
publishDate 2019-01-01
description The aim of the thesis was to analyze the customer processes in the company. With the help of PEST analysis we found out in which external environment the given company operates. We then analyzed the sales activities of our customers. The main outcome of this work was the elaboration of a SWOT analysis, which showed us the strengths and weaknesses of the company and also the opportunities and threats that come from its external environment. The result of the analyzes was a proposal in the form of a review of its status and recommendations for its further development in the sector under review, which could be adapted to its changes.
url https://www.e3s-conferences.org/articles/e3sconf/pdf/2019/31/e3sconf_iims18_01004.pdf
work_keys_str_mv AT domarackalucia analysisofcustomerprocessesinaminingcompany
AT shejbalovamuchovamaria analysisofcustomerprocessesinaminingcompany
AT tauspeter analysisofcustomerprocessesinaminingcompany
AT tausovamarcela analysisofcustomerprocessesinaminingcompany
AT albertmarian analysisofcustomerprocessesinaminingcompany
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