Kualitas Jasa dan Hubungannya dengan Loyalitas serta Komitmen Konsumen: Studi pada Pelanggan Salon Kecantikan
The purpose of the study was to determine whether consumer loyalty mediates between service quality and consumer commitment in the beauty salon industry. It was also to determine whether these relationships difference between beauty salon in shopping centers and beauty salon in community residences....
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| Format: | Article |
| Language: | English |
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Universitas Islam Indonesia
2009-08-01
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| Series: | Jurnal Siasat Bisnis |
| Online Access: | http://journal.uii.ac.id/index.php/JSB/article/view/1026 |