Competencies of process managers
Abstract: Research Question (RQ): Effectiveness of managers differs in implementation of the process approach. Which competencies affect performance effectiveness of managers in the process approach? Purpose:The aim of the research is to specify a set of competencies whi...
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| Format: | Article |
| Language: | English |
| Published: |
Faculty of Organisation Studies, Novo Mesto
2016-03-01
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| Series: | Revija za Univerzalno Odličnost |
| Subjects: | |
| Online Access: | http://www.fos.unm.si/media/pdf/RUO/2016-5-1/RUO_036_cLANEK_JEVscEK_Competencies_of_process_managers_prejeto_2016_02_03_koncen_za_objavo_docx_1.pdf |
| Summary: | Abstract:
Research Question (RQ): Effectiveness of managers differs in
implementation of the process approach. Which competencies affect performance effectiveness of managers in the process approach?
Purpose:The aim of the research is to specify a set of competencies which affect performance effectiveness
of managers in the process approach.
Method: The theoretical part examines the current state and terminology from the field of processes and competencies.
The empirical part is based on a quantitative research. An online survey questionnaire was used for data collection. The survey was conducted among auditors of management systems worldwide.
Results: The research indicates that there are significant differences between influences of different competencies on performance effectiveness of managers in the process approach. The studied competencies are presented in an
array from the most to the least influential.
Organization: The research directly affects the development of
the HR function in organizations in practice. It enables an easier and more oriented personnel selection process and development of managers in the field of process performance.
Society: The research enables easier orientation in competencies development that can improve the social order as well as social responsibility and the environment indirectly.
Originality: The research originally offers a set of competencies that are relevant to process management.
Limitations/Future Research: The research is restricted to the population of auditors.Future studies could examine the
research question from a point of view of other professional groups |
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| ISSN: | 2232-5204 2232-5204 |