Linguaconflictological Research of Internet Appeal

• Main Authors: E. V. Kishina, E. Yu. Safiulina
• Format: Article
• Language: English
• Published: Kemerovo State University 2019-12-01
• Series: Вестник Кемеровского государственного университета
• Subjects: appeal; a complaint; communication strategy; communication tactics; official and business communication; conflict; conflict intention; addressee; addresser; concept
• Online Access: https://vestnik.kemsu.ru/jour/article/view/4528

The present research features the genre of internet appeal as a dialogic conflict process. The paper focuses on the internet appeal as an element of conflict communication and a form of open dialogue between the state and society. The linguaconflictological approach was determined by communication strategies and intentional attitudes of the sender and recipient of the internet appeal. The authors proved that the internet appeal is a special sub-genre of the complaint and explained how conflict manifests itself in this genre. The analysis of strategies and tactics revealed conceptual ideas of internet users who applied for help to officials institutions. The empirical basis of research was obtained from the internet page of the Governor of Kemerovo region. The analysis showed the effect of various factors on speech strategies and tactics and revealed communicative intentions. The internet appeal is characterized by a set of specific strategies and tactics of conflict communication, determined by the gap between the intentional attitudes of the sender and the recipient.