Multinomial modelling of customer satisfaction in the education sector
Aim/purpose – This paper aims at analysing the influence of the quality of services offered by higher learning institutions on student satisfaction. Design methodology/approach – Stratification sampling design was utilised to select a representative sample of 606 stu...
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| Format: | Article |
| Language: | English |
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Publishing House of the University of Economics in Katowice
2019-04-01
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| Series: | Journal of Economics and Management |
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| Online Access: | https://www.ue.katowice.pl/fileadmin/user_upload/wydawnictwo/JEM_Artyku%C5%82y_31_60/JEM_35/04.pdf |