THE CONNECTION BETWEEN THE SATISFACTION AND THE PERFORMANCE OF THE TOURISM AGENCY EMPLOYEES. COMPARATIVE STUDY BETWEEN MESSINA (SICILY) AND CONSTANŢA (ROMANIA)

• Main Author: Irina MISOC
• Format: Article
• Language: English
• Published: Bucharest University of Economic Studies 2015-09-01
• Series: Business Excellence and Management
• Subjects: satisfaction of the employees; performances of the employees; correlation between the satisfaction and the performance of the employees
• Online Access: http://beman.ase.ro/no53/5_septembrie%202015_Misoc.pdf

The present paper aims to estimate if there is any correlation between the indices of the satisfaction of the employees who work in small tourism agencies and the indices of performances of the employees. In order to achieve the objective of the present paper, two studies were done in two different regions, one from Messina (Sicily), the other from Constanta (Romania). The data were collected by using a questionnaire with 31 questions (concerning the eight indices of employees satisfaction). The correlation between the satisfaction and performances was observed by calculating the Pearson coefficients. The case study showed that in Messina the employees are more satisfied with the work group environment and the relationships between the employees and managers; On the other hand, in Constanta the employees are less satisfied with the relationship with the direct supervisors and with the work environment. Both the employees from Messina and Constanta are rather unsatisfied with their salaries and with the social facilities. In terms of performances, one can notice that the Romanians obtain better results than the Sicilians. Concerning the correlation between the satisfaction and the performances of the employees, the indices of satisfaction that have the highest impact on performance are: the work group/team, the direct supervision, the wage/compensations, the profession.