Implementing a quality management system in the Croatian public administration

Implementing a quality management system in the Croatian public administration

Purpose: On the example of a regional self-government unit, the paper aims to provide additional evidence to support the notion that the application of a quality management system (QMS) in public administration produces positive change in organizational culture, improves business processes as well a...

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Bibliographic Details
Main Author: Ivana Čandrlić-Dankoš
Format: Article
Language:English
Published: Faculty of Economics in Osijek 2021-01-01
Series:Ekonomski Vjesnik
Subjects:
quality management system
public administration
ISO 9001
Online Access:https://hrcak.srce.hr/file/378024

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