Productivity of Services: an Explorative Study in the Electrical and Chemical Engineering Sector

Knowledge intensive, complex services play a crucial role in the economy and welfare of developed countries. However, service productivity management is not as much investigated as productivity in manufacturing. In this paper a literature based and empirically confirmed approach to a comprehensive d...

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Main Authors:	Andreas Petz, Sönke Duckwitz, Christina Schmalz
Format:	Article
Language:	English
Published:	Academy of Economic Studies of Bucharest 2012-11-01
Series:	Amfiteatru Economic
Subjects:	complex services productivity explorative study efficiency effectiveness
Online Access:	http://www.amfiteatrueconomic.ro/ArticolEN.aspx?CodArticol=1156

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spelling	doaj-e5fd0a8b8b784a2899c6ca5dfdb436bd2020-11-24T22:22:30ZengAcademy of Economic Studies of BucharestAmfiteatru Economic1582-91462247-91042012-11-0114Special Issue 6635652 Productivity of Services: an Explorative Study in the Electrical and Chemical Engineering SectorAndreas Petz0Sönke Duckwitz1Christina Schmalz2Institute of Industrial Engineering and Ergonomics RWTH Aachen University, GermanyInstitute of Industrial Engineering and Ergonomics RWTH Aachen University, GermanyDeutsche Post Chair of Optimization of Distribution Networks RWTH Aachen University, GermanyKnowledge intensive, complex services play a crucial role in the economy and welfare of developed countries. However, service productivity management is not as much investigated as productivity in manufacturing. In this paper a literature based and empirically confirmed approach to a comprehensive description of service productivity is provided. Existing service productivity models are evaluated according to a literature based developed evaluation scheme and the results of 32 semi-structured interviews with service experts from two German companies are presented. The results will lay the foundation for the development of a novel comprehensive service productivity modelhttp://www.amfiteatrueconomic.ro/ArticolEN.aspx?CodArticol=1156complex servicesproductivityexplorative studyefficiencyeffectiveness
collection	DOAJ
language	English
format	Article
sources	DOAJ
author	Andreas Petz Sönke Duckwitz Christina Schmalz
spellingShingle	Andreas Petz Sönke Duckwitz Christina Schmalz Productivity of Services: an Explorative Study in the Electrical and Chemical Engineering Sector Amfiteatru Economic complex services productivity explorative study efficiency effectiveness
author_facet	Andreas Petz Sönke Duckwitz Christina Schmalz
author_sort	Andreas Petz
title	Productivity of Services: an Explorative Study in the Electrical and Chemical Engineering Sector
title_short	Productivity of Services: an Explorative Study in the Electrical and Chemical Engineering Sector
title_full	Productivity of Services: an Explorative Study in the Electrical and Chemical Engineering Sector
title_fullStr	Productivity of Services: an Explorative Study in the Electrical and Chemical Engineering Sector
title_full_unstemmed	Productivity of Services: an Explorative Study in the Electrical and Chemical Engineering Sector
title_sort	productivity of services: an explorative study in the electrical and chemical engineering sector
publisher	Academy of Economic Studies of Bucharest
series	Amfiteatru Economic
issn	1582-9146 2247-9104
publishDate	2012-11-01
description	Knowledge intensive, complex services play a crucial role in the economy and welfare of developed countries. However, service productivity management is not as much investigated as productivity in manufacturing. In this paper a literature based and empirically confirmed approach to a comprehensive description of service productivity is provided. Existing service productivity models are evaluated according to a literature based developed evaluation scheme and the results of 32 semi-structured interviews with service experts from two German companies are presented. The results will lay the foundation for the development of a novel comprehensive service productivity model
topic	complex services productivity explorative study efficiency effectiveness
url	http://www.amfiteatrueconomic.ro/ArticolEN.aspx?CodArticol=1156
work_keys_str_mv	AT andreaspetz productivityofservicesanexplorativestudyintheelectricalandchemicalengineeringsector AT sonkeduckwitz productivityofservicesanexplorativestudyintheelectricalandchemicalengineeringsector AT christinaschmalz productivityofservicesanexplorativestudyintheelectricalandchemicalengineeringsector
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Productivity of Services: an Explorative Study in the Electrical and Chemical Engineering Sector

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