Study on the Implementation of Quality Management System in Small Medium-sized Enterprises from the Central Region of Romania

• Main Author: Liviu Pop
• Format: Article
• Language: English
• Published: Editura Universităţii "Petru Maior" 2015-06-01
• Series: Scientific Bulletin of the ''Petru Maior" University of Tîrgu Mureș
• Subjects: quality; standards
• Online Access: http://scientificbulletin.upm.ro/papers/2015-1/12%20Study%20on%20the%20implementation%20LiviuPop.pdf

With over 12% share of the national total, small and medium enterprises from the Central Region of Romania, play the role of one of the pistons of the economic engine and social development of this country, finding them in all fields. Even if the global crisis has affected the region, however lately there is an improvement in the situation, thanks to the support either from foreign investment or from the Romanian state. Therefore, these organizations are striving through proactive involvement and long-term vision, to detect effective ways of implementing existing systems based on processes, balanced investment in human skills, technical and technological competence. This paper investigates the operation of the quality management system and the research methodology consists in the investigation based on online interviews of a total of 191 organizations from Central Region of Romania, with certified quality management system according to ISO 9001. The research was conducted during six months, the companies accessing the online questionnaire, specially created by the author, data being retrieved and analyzed by one of the most powerful and popular software, SPSS 17.0. The paper highlights some important factors that influence the operation of quality systems implemented in the SMEs of this region in order to increase their competitiveness.