First and Second Order Confirmatory Factor Models With Service And Product Quality Perceptions of Supermarket Customers: An Empirical Investigation

First and Second Order Confirmatory Factor Models With Service And Product Quality Perceptions of Supermarket Customers: An Empirical Investigation

There are various models proposed for conceptualization and measurement of customers' perceptions of service quality in the marketing literature. This study presents an empirical evaluation of customers' perceptions of service and product quality in the chain supermarkets within the Turkis...

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Bibliographic Details
Main Author:	Gülhayat Gölbaşı Şimşek
Format:	Article
Language:	English
Published:	Istanbul University 2016-11-01
Series:	Alphanumeric Journal
Subjects:	Confirmatory Factor Analysis Interaction Quality Perceived Product Quality Physical Aspects Product Policy Reliability Second Order Factor Service Quality
Online Access:	http://alphanumericjournal.com/media/Issue/volume-4-issue-2-2016/supermarket-musterilerinin-hizmet-ve-urun-kalitesi-algilariy_P8nrFt9.pdf

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