How to achieve customer satisfaction? Perspective of logistics outsourcing performance

How to achieve customer satisfaction? Perspective of logistics outsourcing performance

Background: The inspiration to undertake research in the field of logistics customer service was formed by the strong relationship between service performance and customer satisfaction, observed within a study of the needs of logistics service providers’ (LSPs) customers. The paper aims to...

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Bibliographic Details
Main Authors: Marcin Świtała, Marzenna Cichosz, Joanna Trzęsiok
Format: Article
Language:English
Published: Poznań School of Logistics 2019-03-01
Series:LogForum
Subjects:
performance
satisfaction
service quality
Kano?s model
logistics service providers (LSPs)
sustainability
classification tree
Online Access:http://www.logforum.net/vol15/issue1/no3/15_1_3_19.pdf

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