Policy Effects on the Quality of Public Health Care: Evaluating Portuguese Public Hospitals’ Quality through Customers’ Views

Policy Effects on the Quality of Public Health Care: Evaluating Portuguese Public Hospitals’ Quality through Customers’ Views

In this paper, public health care administration issues are reviewed and public hospital patients’ views on quality of health care are empirically tested. The purpose is to support the recommendation of new public policies that lead to better performance, if necessary. Hospital patients’ views on se...

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Bibliographic Details
Main Authors: Fonseca Jaime R. S., Ramos Rosária M. P., Santos Ana M. P., Fonseca Ana P. S. S.
Format: Article
Language:English
Published: Sciendo 2015-12-01
Series:Central European Journal of Public Policy
Subjects:
public administration
public policies
health care evaluation
patients’ views
latent segment models
customer satisfaction
portugal
Online Access:https://doi.org/10.1515/cejpp-2016-0015

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