The Importance of the Quality of Environmental Factors on the Tourism Product. An Application of the Kano Model
Quality evaluation in the field of tourism services is given by the result of the comparison between what the customer expected and what he or she really received. If there is a lack of correspondence between tourists’ expectations and the managerial understanding of these expectations, the quality...
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| Format: | Article |
| Language: | English |
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Transilvania University Press
2009-12-01
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| Series: | Bulletin of the Transilvania University of Brasov. Series V : Economic Sciences |
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| Online Access: | http://but.unitbv.ro/BU2009/BULETIN2009/Series%20V/BULETIN%20V%20PDF/127%20Ruxandra_Albu_2009-BUT.pdf |