The relationship between HRM practices and the service performance of student interns: Industry perspective

This study aims to examine the relationship between human resource management (HRM) practices and the service performance of student interns. Data were collected using a questionnaire survey that was designed to capture the perceptions of human resource managers and internship supervisors from inter...

Full description

Bibliographic Details
Main Authors: C-S. Lee, C-W. Chao, H-I. Chen
Format: Article
Language:English
Published: AOSIS 2015-09-01
Series:South African Journal of Business Management
Online Access:https://sajbm.org/index.php/sajbm/article/view/96
id doaj-dfdf554575a84988ac48462685a84e0d
record_format Article
spelling doaj-dfdf554575a84988ac48462685a84e0d2021-03-02T10:02:44ZengAOSISSouth African Journal of Business Management2078-55852078-59762015-09-0146311010.4102/sajbm.v46i3.9682The relationship between HRM practices and the service performance of student interns: Industry perspectiveC-S. Lee0C-W. Chao1H-I. Chen2Department of Restaurant, Hotel and Institutional Management, Fu-Jen Catholic University, TaipeiDepartment of Urban Planning, National Cheng Kung University, TainanDepartment of Applied Science of Living, Chinese Culture UniversityThis study aims to examine the relationship between human resource management (HRM) practices and the service performance of student interns. Data were collected using a questionnaire survey that was designed to capture the perceptions of human resource managers and internship supervisors from international tourist hotels in Taiwan. The structural equation model (SEM) was used as a framework for the data analysis. The findings indicate that the service performance of student interns was greatly affected by HRM practices, including recruitment and selection, rewarding quality, and retention. The implications of this study offer preliminary insights into the industry-academia co-operation that aims to manage total quality initiatives in the hotel industry and achieve the goals of hospitality higher education. The study lays the groundwork for the development of HRM practices for student interns to cope with the changing flexible labour structure in the hotel industry.https://sajbm.org/index.php/sajbm/article/view/96
collection DOAJ
language English
format Article
sources DOAJ
author C-S. Lee
C-W. Chao
H-I. Chen
spellingShingle C-S. Lee
C-W. Chao
H-I. Chen
The relationship between HRM practices and the service performance of student interns: Industry perspective
South African Journal of Business Management
author_facet C-S. Lee
C-W. Chao
H-I. Chen
author_sort C-S. Lee
title The relationship between HRM practices and the service performance of student interns: Industry perspective
title_short The relationship between HRM practices and the service performance of student interns: Industry perspective
title_full The relationship between HRM practices and the service performance of student interns: Industry perspective
title_fullStr The relationship between HRM practices and the service performance of student interns: Industry perspective
title_full_unstemmed The relationship between HRM practices and the service performance of student interns: Industry perspective
title_sort relationship between hrm practices and the service performance of student interns: industry perspective
publisher AOSIS
series South African Journal of Business Management
issn 2078-5585
2078-5976
publishDate 2015-09-01
description This study aims to examine the relationship between human resource management (HRM) practices and the service performance of student interns. Data were collected using a questionnaire survey that was designed to capture the perceptions of human resource managers and internship supervisors from international tourist hotels in Taiwan. The structural equation model (SEM) was used as a framework for the data analysis. The findings indicate that the service performance of student interns was greatly affected by HRM practices, including recruitment and selection, rewarding quality, and retention. The implications of this study offer preliminary insights into the industry-academia co-operation that aims to manage total quality initiatives in the hotel industry and achieve the goals of hospitality higher education. The study lays the groundwork for the development of HRM practices for student interns to cope with the changing flexible labour structure in the hotel industry.
url https://sajbm.org/index.php/sajbm/article/view/96
work_keys_str_mv AT cslee therelationshipbetweenhrmpracticesandtheserviceperformanceofstudentinternsindustryperspective
AT cwchao therelationshipbetweenhrmpracticesandtheserviceperformanceofstudentinternsindustryperspective
AT hichen therelationshipbetweenhrmpracticesandtheserviceperformanceofstudentinternsindustryperspective
AT cslee relationshipbetweenhrmpracticesandtheserviceperformanceofstudentinternsindustryperspective
AT cwchao relationshipbetweenhrmpracticesandtheserviceperformanceofstudentinternsindustryperspective
AT hichen relationshipbetweenhrmpracticesandtheserviceperformanceofstudentinternsindustryperspective
_version_ 1724237921871986688