AVALIAÇÃO DA QUALIDADE PERCEBIDA EM SERVIÇOS EDUCACIONAIS: PROPOSTA DE UMA ESCALA

AVALIAÇÃO DA QUALIDADE PERCEBIDA EM SERVIÇOS EDUCACIONAIS: PROPOSTA DE UMA ESCALA

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The aim of this research is to develop and validate a scale in order to measure the quality perceived by undergraduate students in educational services. To carry out the work, was developed a bibliographic research about the concepts and features related to p...

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Bibliographic Details
Main Authors: Verônica Paludo Bressan, Kenny Basso, Larissa Carine Braz Becker
Format: Article
Language:Spanish
Published: Universidade Federal de Santa Catarina 2015-01-01
Series:Revista Gestão Universitária na América Latina
Subjects:
educational services
quality services
quality measurement
quality in higher education
Online Access:http://www.redalyc.org/articulo.oa?id=319338455011

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