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mso-font-pitch:variable; mso-font-signature:0 0 0 0 0 0;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-unhide:no; mso-style-qformat:yes; mso-style-parent:""; margin:0cm; margin-bottom:.0001pt; text-align:justify; mso-pagination:widow-orphan; font-size:12.0pt; mso-bidi-font-size:10.0pt; font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"; mso-bidi-font-family:"Times New Roman";} .MsoChpDefault {mso-style-type:export-only; mso-default-props:yes; font-size:10.0pt; mso-ansi-font-size:10.0pt; mso-bidi-font-size:10.0pt;} @page Section1 {size:595.3pt 841.9pt; margin:70.85pt 3.0cm 70.85pt 3.0cm; mso-header-margin:35.4pt; mso-footer-margin:35.4pt; mso-paper-source:0;} div.Section1 {page:Section1;} --> <!--[if gte mso 10]> <mce:style><! /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Tabela normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} --> <!--[endif] --> <p class="MsoNormal"><strong>RESUMO</strong></p> <p class="MsoNormal">As transformações no mundo do trabalho têm impulsionado novos modelos organizacionais, refletindo nas práticas gerenciais e na gestão de recursos humanos (DRUCK, 1999; MENDES, 1997; VELOSO 1999). Este estudo objetivou analisar uma organização do segmento de serviços e suas estratégias gestão dos recursos humanos. A investigação adotou o desenho de corte transversal e foi estruturada em dois momentos. Os resultados indicam que o modelo organizacional é tipico da reorganização produtiva - estrutura central com poucos trabalhadores e terceirização dos serviços. Também, a organização assemelha-se ao modelo simples (Robbins) e apresenta características predominantes da metáfora da máquina (Morgan). Finalmente, as estratégias de gestão de recursos humanos, especialmente a partir do estilo de liderança adotado, tëm refletido no clima organizacional que foi avaliado pelos trabalhadores como positivo. Entretanto, as estratégias de desenvolvimento de recursos humanos - avaliação de desempenho e remuneração - não correspondem ao preconizado nas atuais concepções sobre gestão de pessoas.</p> <p class="MsoNormal"><strong>Palavras-chave</strong>: desenvolvimento recursos humanos; gestão recursos humanos; modelos organizacionais</p> <p class="MsoNormal"> </p> <p class="MsoNormal"> </p> <p class="MsoNormal"><strong><span lang="EN-US">ABSTRACT</span></strong></p> <p class="MsoNormal"><span lang="EN-US">The transformations in the workplace have propelled new organizational models, reflecting on managerial practices and resource management (DRUCK, 1999; MENDES, 1997; VELOSO, 1999). This study was aimed analyze an organization belonging to the service sector and the strategies used by such organization in the management of human resources. The investigation followed a cross sectional design and it was structured in two distinct moments. The results indicate that the organizational model is typical of the productive reorganization – a central structure with few workers and contractors. In addition, the organization resembles the simple model (Robbins) and presents some characteristics of the machine metaphor (Morgan). Lastly, the strategies for human resources management, taking into consideration the adopted</span></p> <p class="MsoNormal"><span lang="EN-US">leadership style, have had an impact on the organizational atmosphere, which was evaluated by the employees as being positive. Nevertheless, the strategies for human resources development– evaluation of performance and salary – do not correspond to the preconceived standard based on current conceptions about human management.</span></p> <p class="MsoNormal"><strong><span lang="EN-US">Keywords</span></strong><span lang="EN-US">: human resources development; human resources management; organizational</span></p> <p class="MsoNormal"><span lang="EN-US">models.</span></p>
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