IMPLEMENTASI DIMENSI KUALITAS DAN DAMPAKNYA TERHADAP KINERJA ORGANISASI (Studi Pada Perusahaan-perusahaan Besar dan Sedang di Malang Jawa Timur)
<p><em>This research�analyzes the�influence of the�various�dimensions of�quality�on the company performance.�The source of data research are 75 �companies composed of 46 major companies and 29 medium companies.�The data�collected through� middle�managers and top managers of major and med...
| Main Authors: | , |
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| Format: | Article |
| Language: | Indonesian |
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Universitas Merdeka Malang
2017-02-01
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| Series: | Jurnal Manajemen Dan Kewirausahaan |
| Online Access: | http://jurnal.unmer.ac.id/index.php/jmdk/article/view/423 |
| Summary: | <p><em>This research�analyzes the�influence of the�various�dimensions of�quality�on the company performance.�The source of data research are 75 �companies composed of 46 major companies and 29 medium companies.�The data�collected through� middle�managers and top managers of major and medium �companies�in Malang, East Java.��The results showed that�the dimension of�quality (customer satisfaction,�employee satisfaction�and�employee�service�quality)�effect�significantly to�organizational performance�at both the�major ��companies�and medium companies .�The service quality of employee has� a dominant effect to the performance of�the company.</em></p> |
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| ISSN: | 2301-9093 2540-8259 |