Evaluation of the Quality of Services by Citizens versus Complaints in the Health Districts of Jaen and Guadalquivir

Evaluation of the Quality of Services by Citizens versus Complaints in the Health Districts of Jaen and Guadalquivir

<p>The complaints management process establishes a sequence of tasks for every level of the organization of health protection within the Public Health System of Andalusia. The ultimate goal is to guarantee citizens are provided uniform and transparent services from the Health Protection Units...

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Bibliographic Details
Main Authors: Jaime Ángel Gata Díaz, Inmaculada Cuesta Bertomeu, Mario César Acosta Rodríguez, María Verónica Tejedor Garrido, Manuel Ángel Amaro López, Rafael Moreno Rojas
Format: Article
Language:English
Published: Sociedad Española de Sanidad Ambiental 2017-06-01
Series:Revista de Salud Ambiental
Subjects:
denuncias
ciudadanos
procesos en protección de la salud
andalucía
Online Access:https://ojs.diffundit.com/index.php/rsa/article/view/824

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