Perancangan Sistem Penilaian Performansi Karyawan
Company X is one of the bakery companies that has several branch shops in Bandung. Over the past few years, the performance of its human resource was stagnant and undeveloped. Especially in the position of cashiers and salespersons who serve the consumers. Without a good human resource performance m...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
LPPM Universitas Katolik Parahyangan
2016-04-01
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| Series: | Jurnal Rekayasa Sistem Industri |
| Online Access: | http://journal.unpar.ac.id/index.php/jrsi/article/view/1908 |
| Summary: | Company X is one of the bakery companies that has several branch shops in Bandung. Over the
past few years, the performance of its human resource was stagnant and undeveloped. Especially in the
position of cashiers and salespersons who serve the consumers. Without a good human resource performance
management, Company X will not be able to survive in the competition. One of the requirements of good
human resource management performance is a good performance appraisal system. Performance assessment
conducted by Company X is still generic, and involving the assessment criteria that are very common.
Besides, this assessment is also used to measure all positions in the company. Sometimes, the assessment
process was very subjective, which often causes employees with different performance get the same value.
This research aims to design a performance appraisal system for the position of cashier and salesperson at
Company X by using Behaviorally Anchored Rating Scales (BARS). A performance appraisal system was
design started from the identification of assessment criteria and the determination of the scale of assessment
standards, and ends with a form design and assessment procedures. The study also designed a feedback
system, in order to improve the performance of the cashiers and salespersons at Company X. The developed
assessment system then tested in Company X to see how well the assessment able to distinguish employees
performance, where employees with different performance obtain different values. Besides these trials also
accomplished the objective of the proposed system, where the same employees have the same value relatively
despite assessed by different people. |
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| ISSN: | 0216-1036 2339-1499 |