An Evaluation of Factors Affecting E-learner\\\'s Satisfaction

• Main Authors: Davood Karimzadegan Moghadam, Mohsen Khodaparast, Davood Vahdat
• Format: Article
• Language: fas
• Published: Iranian Research Institute for Information and Technology 2012-03-01
• Series: Iranian Journal of Information Processing & Management
• Subjects: Information technology; e-learning; e-learner; e-learning management; satisfaction; learner satisfaction
• Online Access: http://jipm.irandoc.ac.ir/browse.php?a_code=A-10-1118-38&slc_lang=en&sid=1

Worldwide, the e-learning has a growth, but failures exist. Previous researches showed that user’s satisfaction is one of the most important factors in assessing the success of e-learning system implementation and a variety of factors affecting users' satisfaction. In this research, eight independent variables namely learner Internet self-efficacy, instructor response timeliness, e-learning course flexibility, e-learning course quality, technology quality, system usefulness, system ease of use, and diversity in assessment with nine hypotheses were discussed. The Spearman's correlation analysis was used to test initial eight hypotheses and a stepwise multiple linear regression model was conducted to test the ninth hypothesis. The results revealed that e-learning course flexibility, e-learning course quality, technology quality, and diversity in assessment were the critical factors affecting e-learner satisfaction that could not be neglected when implementing successful e-learning courses.