Modalités de régulation du processus de travail dans les activités de service en crèche

• Main Authors: Rafael González, Annie Weill-Fassina
• Format: Article
• Language: English
• Published: Association Recherche et Pratique sur les Activités 2005-10-01
• Series: Activités
• Subjects: service activities; regulations; workers of child welfare; crèche
• Online Access: http://journals.openedition.org/activites/1787

The aim of this ergonomic research is to describe some regulation modali­ties of the process of decision and action that are used at different levels of work for managing service activities in crèches. We’ll underline why and how executives and nurses adapt the preliminary rules resulting from various administrative authorities to try to ensure the quality of services for parents and children. Results are inferred from several methods, that is qualitative and quantitative, individual and collective analysis. The quality of service activities can be characterized by the interaction tuning between nurses and children. But this quality depends mainly upon the regulations that are done before in the main system decision centres.