The effect of functional quality variables and technical quality on patient satisfaction mediated by image
The purpose of this study is to examine and describe: 1) the influence of functional quality towards the image of the hospital, 2) the influence of technical quality towards the image of the hospital, 3) the influence of image towards the satisfaction of patients of the hospital, 4) the influence of...
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| Format: | Article |
| Language: | English |
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Growing Science
2020-01-01
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| Series: | Management Science Letters |
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| Online Access: | http://www.growingscience.com/msl/Vol10/msl_2019_367.pdf |