Analisis Pelayanan Maskapai Penerbangan PT “X” Rute Jakarta-Batam Berdasarkan Persepsi Penumpang
The complexity of competition in the air transport industry causing any company or airlines have to improve the quality of service to the customer. This study uses the variable consists of 23 attributes of services that includes 5 SERVQUAL dimensions namely reliability, responsiveness , empathy , as...
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| Format: | Article |
| Language: | English |
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Air Transportation Research and Development Center
2013-09-01
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| Series: | Warta Ardhia: Jurnal Perhubungan Udara |
| Subjects: | |
| Online Access: | http://www.wartaardhia.com/index.php/wartaardhia/article/view/119 |