Perbedaan Kualitas Pelayanan KIA pada Program BPJS terhadap Kepuasan Pasien di Derah Perkotaan dan Pedesaan

Perbedaan Kualitas Pelayanan KIA pada Program BPJS terhadap Kepuasan Pasien di Derah Perkotaan dan Pedesaan

This research aims to know the difference in patient satisfaction based on four dimensions that are tangible, reliability, empathy, responsiveness and assurances against MCH services at BPJS programs in urban and rural health centers . Research design was quantitative research with cross sectional s...

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Bibliographic Details
Main Authors: Arum Lusiana, Suparmi Suparmi, Ulfah Musdalifah
Format: Article
Language:Indonesian
Published: UPPM Poltekkes Kemenkes Semarang 2016-03-01
Series:LINK
Subjects:
patient satisfaction
quality
MPH
BPJS
Online Access:http://ejournal.poltekkes-smg.ac.id/ojs/index.php/link/article/view/408

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