NEW METHODS FOR ASSESSING THE TRUST OF FOREIGN CONSUMERS OF MEDICAL SERVICES IN BELARUSIAN DOCTORS

• Main Author: Gavrilik A. A.
• Format: Article
• Language: Belarusian
• Published: Grodno State Medical University 2020-12-01
• Series: Žurnal Grodnenskogo Gosudarstvennogo Medicinskogo Universiteta
• Subjects: trust; healthcare system; sociology of medicine; export of medical services
• Online Access: http://journal-grsmu.by/index.php/ojs/article/view/2662/2373
• ISSN: 2221-8785; 2413-0109

Background. To date, there are no evidence-based ways to assess patients ' trust in medical professionals. The relevance of searching for such methods for studying the level of social trust of foreign consumers of medical services in Belarusian doctors is not in doubt due to the annual increase in the export of medical services. Objective: to develop a new method for assessing the confidence of foreign patients in Belarusian doctors. Material and methods. Based on the Russian and foreign experience in studying trust in the provision of non-medical services and using the principles of sociology of medicine, an approach to the mathematical assessment of the level of trust of foreign consumers of medical services in Belarusian doctors has been developed. Results. The method includes a sociological survey with subsequent calculation of the index of trust in Belarusian doctors, determined on the basis of generalized trust indices (three types), the values of which are calculated based on the values of two indicators: the indicator of generalized trust of foreign consumers in Belarusian doctors and the indicator of the measure of personal trust of foreign consumers in Belarusian doctors. Conclusions. The method of calculating confidence indices needs to be implemented and further tested, the survey of foreign patients is planned to be conducted after each case of receiving medical care in the Grodno region.